Find the right manager for you
Interim management
Director
Director
Customer-Service
Quickly find an interim Customer Service Director to secure and improve your customer service Manag-in offers you in 6 minutes a GRI certified Director, immediately operational — on duty at your site within 24 hours.
⚡ Urgent need for a Customer Service Manager? Brief in 6 min · Instant matching · Visio & Contract on the Platform · On duty in 24 hours.
Call NowThe function
Why call on an interim Customer Service Director?
The Customer-Service department is strategic for customer satisfaction, loyalty and operational performance.
Key issues include:
At Manag-in, our platform connects your company in a few minutes to certified profiles, evaluated by the behavioral GRI analysis — at a commission up to 6 times lower than traditional firms.
📖 Insight – Manag-in White Paper
The GRI profile reveals the behavioral skills essential for this position in a complex context: decision-making under pressure, stakeholder management, cultural adaptation and situational intelligence.
"Interim management is about bringing the right skill at the right time — without the constraints of permanent recruitment. For the Customer Service Director, this is often the difference between continuity and managerial emptiness."— Manag-in White Paper · Interim management without filter
When to intervene?
When to call on an interim Customer-Service Director?
These situations are frequent. A GRI-certified Manag-in manager can be on duty at your office within 24 hours.
Temporary replacement
Unscheduled departure of the incumbent — continuity ensured within 24 hours.
Performance to be rectified
Underperforming function requiring an immediate operational expert.
Transformation to be managed
Strategic project requiring a dedicated and experienced pilot.
Vacancy
Permanent recruitment in progress – the interim manager ensures continuity.
Internal voltage
Sensitive organizational situation requiring a neutral third party.
Specific mission
Occasional need for expertise that the company does not have in-house.
Case study · Manag-in
What our managers achieve
Concretely
A multi-site company is facing increasing complaints and saturation of its after-sales service. Its Customer Service Director is leaving the company.
Ensure the continuity of customer service, improve satisfaction and structure teams.
Via Manag-in, the company selects an interim Customer-Service Director who is GRI certified and immediately available. Rapid diagnosis, operational takeover, measurable results within the agreed deadlines.
✦ Improved customer satisfaction and reduced lead times · ✦ Empowered and organized teams · ✦ Optimized and harmonized processes
Manag-in Platform · Measurable results
Brief in 6 min · Manager in 24 hours · 8% commission
Thanks to the Manag-in platform, the company has access to GRI certified profiles, available immediately, at a commission up to 6 times lower than traditional firms — with no waiting period.
✦ Instant matching · Visio & Online Contract · Available 24 hours a day
Differentiator Manag-in · GRI Analysis
Know the behavioral profile before choosing
The GRI (Growth Resources Indicator) reveals how the manager really functions under pressure: decision profile, leadership style, resistance to stress, relational intelligence.
✦ Unique on the market · Informed choice · Not just on the CV
Scope of intervention
The missions of the Customer-After-Sales Director
Manag-in Transition
Customer management and strategy
Definition of the customer service and after-sales strategy, implementation of KPIs and satisfaction reporting, optimization of flows and complaint handling processes
Operational management of the after-sales service
Supervision of customer and after-sales teams, Coordination with production, logistics and quality, Monitoring of incidents and implementation of corrective plans
Management and organization
structuring of teams and responsibilities, training and support of employees, harmonization of internal practices and procedures
Transformation and customer experience
Continuous improvement of the quality of service, digitization of customer tools and processes, implementation of standards to secure the customer experience
The Manag-in profile
Who are the Customer Service Director
transition on Manag-in?
They are not consultants. These are former Operational Customer Service Directors — Customer Service Director, Service Manager — who take full responsibility for your mission from D+1.
At Manag-in, each profile is certified by our algorithm and validated by a GRI (behavioral profile) analysis — a unique differentiator on the market.
Founded by Gérard Arnaud, Patrice Hournon and Bruno Blaser, three experts with more than 30 years of experience each in transformation and management (Valeo, Sport 2000, Monceau Fleurs, etc.), Manag-in selects profiles with the same rigour as they have applied in their own missions.
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Verified experience in the function
Real missions verified and certified by our team. No theoretical profiles — only field experience.
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Guaranteed immediate availability
Our managers are available now. Real-time updates on the platform.
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Certified GRI Behavioral Profile ✦
The GRI reveals its ability to make decisions under pressure, mobilize teams and adapt quickly to your corporate culture.
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Operational from D+1
No learning phase. From day one: diagnosis, internal communication, first structuring decisions.
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Commitment to Results
Measurable objectives defined with you from the brief. Manag-in ensures the follow-up of the mission until the handover.
Our method
How does Manag-in work?
A 100% digital platform, available 24 hours a day, designed to respond to your urgent needs in a few minutes.
6-minute brief
Describe your context, your sector, the level of urgency and your key criteria directly on the platform.
In 6 minutesInstant matching
Our algorithm selects a minimum of 3 profiles that correspond precisely to your situation, certified and available.
InstantVisio & contract
Video interview directly on the platform. Manag-in contract signed online, without intermediaries, in a few clicks.
On the dayOn duty in 24 hours
Your manager is up and running at your home the next day. Our available managers make this possible — without delay.
D+1 guaranteedPricing
Fees 6 times lower
to traditional practices
Digital offer
from 8%
For self-employed businesses that want to maintain full control of their search.
- 24-hour platform access
- Algorithmic matching
- Online appointment management & contracts
- GRI Certified Profiles
Zen Offer
from 13%
To be accompanied by a Manag-in expert at each stage of your mission.
- All the Digital offer included
- Dedicated support
- Follow-up mission by expert
- Priority Support
FAQ
Your questions about the Interim Customer Service Director
What is the duration of an interim Customer Service Director assignment?+
The duration varies depending on the context, generally between 3 and 12 months. With Manag-in, the manager is on duty within 24 hours and the duration of the mission is adjustable in real time.
What is the difference between an interim Customer Service Director and a consultant?+
The consultant analyzes and recommends. The Manag-in interim manager acts: he takes operational responsibility, manages the teams and is accountable for the results.
Is Manag-in suitable for SMEs?+
Absolutely. With commissions starting at 8% (vs. 50% for firms), Manag-in makes interim management accessible to all sizes of companies.
What is the GRI and why is it important?+
The GRI (Growth Resources Indicator) reveals the manager's behavioural profile: decision under pressure, leadership style, resistance to stress – as important as the CV.
How does Manag-in select its managers?+
Based on verified experience, audited past assignments and certified GRI analysis. Availability updated in real time.
Find your Customer Service Manager
in 6 minutes.
Brief in 6 minutes on the Manag-in platform. Instant matching on your ideal GRI certified Customer Service Manager profile. Visio and contract on the platform. To be posted to you in 24 hours.
Brief in 6 min · Instant matching · On duty in 24 hours · Commission from 8%